Beginner's Guide: Admin
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Making a Payment in Your Account
💳 Making a Payment in Your Account
Keeping your account up to date is easy. Whether you're managing a subscription or settling an invoice, you can securely make a payment anytime directly from your account dashboard.
✅ Step-by-Step: How to Make a Payment
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Log into your account
Go to supportcloud.io/login and sign in with your email and password. -
Navigate to Billing
From the left-hand sidebar, click on Settings > Billing.Note: You must have Admin or Billing permissions to access this section.
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Select ‘Make a Payment’
Under the Invoices tab, locate any open invoices and click Make a Payment. -
Choose your payment method
You can pay using a credit/debit card, ACH, or any saved payment method. If you need to add a new card, click Add New Payment Method. -
Review & Submit
Double-check the invoice amount, payment method, and billing details. Click Submit Payment to complete the transaction. -
Confirmation
Once the payment is processed, you’ll see a confirmation screen and receive a payment receipt via email.
💡 Need to update your payment method?
Visit your Billing Settings and click Payment Methods to add, remove, or update your default payment method.
🔒 Is it secure?
Absolutely. All payment details are encrypted and processed through our PCI-compliant payment gateway to ensure your information stays safe.
Still have questions?
If you run into any issues, contact our Support team — we’re happy to help!
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Initial Troubleshooting Steps for API Rate Limit Errors
If you're encountering an error related to API rate limits, follow these troubleshooting steps to identify the cause and resolve the issue.
Step 1: Understand the API Rate Limit Error
Rate limit errors occur when too many API requests are sent in a short period. You might see an error message like:
- "429 Too Many Requests"
- "Rate limit exceeded"
These messages indicate that your API usage has hit the limit allowed for your plan.
Step 2: Identify Your Current API Limit
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Check Your Plan's Rate Limits – Your API limits depend on your subscription plan.
- If you're on the Basic Plan, limits may be lower than premium plans.
- You can find specific limits for all plans in our API documentation.
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Monitor Your API Usage – Ensure you're not exceeding the allowed requests per minute/hour.
- If you have access, use our developer dashboard to track your API usage.
Step 3: Reduce API Call Frequency
If you've hit the rate limit, try the following:
✅ Reduce the number of requests – Instead of making frequent calls, optimize your app to batch requests where possible.
✅ Implement exponential backoff – If your app makes repeated calls, introduce a delay between retries.
✅ Use caching – Avoid redundant API requests by storing recent responses when applicable.
Step 4: Verify API Keys & Authentication
Sometimes, incorrect API keys or authentication issues can contribute to errors:
🔍 Check that your API key is valid and correctly formatted in your requests.
🔍 Ensure you're using the correct authentication method specified in the API documentation.
Step 5: Upgrade Your Plan (If Needed)
If you consistently hit the API rate limit, you might need a higher-tier plan with increased API capacity.
📌 Review our pricing page to compare plan limits and see if an upgrade is necessary
Step 6: Contact Support
If you've tried the above steps and are still experiencing issues, reach out to our support team with the following details:
- Your API key (if applicable)
- The exact error message you're receiving
- A timestamp of when the error occurred
- Any recent changes made to your API integration
📞 Contact Support: Submit a request
By following these steps, you should be able to resolve most API rate limit issues and optimize your API usage effectively. Let us know if you need further assistance! 🚀
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How to Visualize Data in Specific Chart Formats in the Press Ganey Platform
Introduction:
Visualizing data effectively is crucial for analyzing and presenting your findings. In this article, we will guide you through the steps to visualize your data in various chart formats using the Press Ganey platform. Whether you need a bar chart, line graph, or pie chart, we’ll help you create the visual representation that best suits your data analysis needs.
Step-by-Step Instructions:
- Log in to Your Press Ganey Account:
- Open your web browser and navigate to the Press Ganey login page.
- Enter your credentials and click on the "Login" button.
- Navigate to the Reporting Dashboard:
- From your dashboard, click on the “Reports” section in the main menu.
- Select “Reporting Dashboard” to access the reporting tools.
- Select the Data Set:
- Choose the data set you wish to visualize. This could be patient satisfaction scores, survey responses, or any other relevant metrics.
- Click on the data set to open the visualization options.
- Choose the Visualization Type:
- In the visualization settings, you will see options for different chart formats.
- Select the desired chart type from the options available:
- Bar Chart: Ideal for comparing quantities across different categories.
- Line Graph: Great for showing trends over time.
- Pie Chart: Useful for displaying proportions of a whole.
- Customize Your Chart:
- After selecting the chart type, customize your chart by adjusting the following settings:
- X-Axis and Y-Axis Labels: Clearly label your axes to represent the data accurately.
- Data Series: Choose which data points to include in your visualization.
- Chart Title: Add a descriptive title for your chart to convey its purpose.
- After selecting the chart type, customize your chart by adjusting the following settings:
- Preview Your Chart:
- Click the “Preview” button to see how your chart will look.
- Review the visualization to ensure it accurately represents the data.
- Save or Export Your Chart:
- Once you are satisfied with your chart, you can save it within the Press Ganey platform for future reference.
- To share your findings, you can export the chart as an image or PDF by clicking the respective export options.
- Integrate with Reports:
- If you want to include your chart in a report, select the “Add to Report” option. This allows you to compile your visualizations into comprehensive reports for presentations or analysis.
Conclusion:
Visualizing your data in the Press Ganey platform is straightforward and enhances your ability to analyze and present your findings effectively. If you have further questions or need assistance, don’t hesitate to reach out to our support team.
Related Articles:
- Creating Reports in the Press Ganey Platform
- Understanding Different Chart Types
- Exporting and Sharing Your Reports
Contact Support:
For additional help, you can submit a support request through the Help Center or contact our support team directly.
- Log in to Your Press Ganey Account:
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Applying Filters in the Reporting Dashboard
Introduction:
In this article, we will guide you through the process of applying filters in the Press Ganey reporting dashboard. This feature allows you to customize your reports and focus on specific data sets, such as patient satisfaction scores from a designated time period.
Step-by-Step Instructions:
- Log in to Your Press Ganey Account:
- Open your web browser and navigate to the Press Ganey login page.
- Enter your credentials and click on the "Login" button.
- Access the Reporting Dashboard:
- From your dashboard, navigate to the “Reports” section in the main menu.
- Click on “Reporting Dashboard” to access the reporting tools.
- Select the Report Type:
- Choose the type of report you would like to generate (e.g., Patient Satisfaction Report).
- Click on the report to open the report settings.
- Apply Filters:
- Locate the “Filters” section on the report settings page.
- Click on the “Add Filter” button to begin applying your desired filters.
- Filter by Date:
- To filter data by a specific date range, select “Date” from the filter options.
- Choose the “Last Quarter” option from the dropdown menu to automatically set the date range.
- Alternatively, you can manually enter the start and end dates if you prefer a custom range.
- Filter by Other Criteria (Optional):
- You can also apply additional filters based on other criteria, such as department, location, or patient demographics.
- Click “Add Filter” again to include more specific parameters as needed.
- Generate the Report:
- Once all filters are applied, click the “Generate Report” button.
- The dashboard will process your request and display the filtered data based on your selections.
- Save or Export Your Report:
- After reviewing the report, you can choose to save it for future reference or export it as a PDF or Excel file by clicking on the respective buttons.
Conclusion:
Applying filters in the reporting dashboard allows you to tailor your reports to meet your specific analytical needs. If you have any further questions or require assistance, please feel free to reach out to our support team.
Related Articles:
- Creating Custom Reports
- Understanding Patient Satisfaction Metrics
- Exporting Reports from the Dashboard
Contact Support:
If you need additional help, you can submit a support request through the Help Center or contact our support team directly.
- Log in to Your Press Ganey Account:
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Configuring ATS Integration with Paradox
Overview:
Integrating your Applicant Tracking System (ATS) with Paradox enhances your recruitment process by streamlining candidate management and communication. This article provides step-by-step instructions for configuring ATS integrations, highlights popular ATS platforms, and outlines important dependencies and considerations.
Supported ATS Systems:
Paradox supports integration with a variety of ATS platforms, including but not limited to:
- Greenhouse
- Lever
- iCIMS
- Workday
- Jobvite
- BambooHR
- SmartRecruiters
- Oracle Taleo
- SAP SuccessFactors
Step-by-Step Instructions for ATS Integration:
- Log into Your Paradox Account:
- Go to the Paradox login page and enter your credentials to access your dashboard.
- Navigate to Integrations:
- From the main dashboard, click on the Settings icon (gear icon) in the top right corner.
- Select Integrations from the dropdown menu.
- Select Your ATS:
- In the Integrations section, find and select your specific ATS from the list of supported systems.
- Follow the Integration Instructions:
- Each ATS will have specific integration instructions. Follow the on-screen prompts to connect your ATS with Paradox.
- You may need to provide API keys, account credentials, or other authentication details depending on the ATS.
- Configure Data Mapping:
- Once the connection is established, configure how data will be mapped between Paradox and your ATS. This includes candidate information, job postings, and application statuses.
- Ensure that fields in Paradox correspond correctly with those in your ATS.
- Set Up Triggers and Automations:
- Define triggers for automated actions, such as sending candidate updates or notifications based on actions taken within the ATS.
- Test the Integration:
- Conduct tests to ensure that data is flowing correctly between Paradox and your ATS. Check for successful transfers of candidate information and application statuses.
- Save and Activate the Integration:
- After testing, save your settings and activate the integration to begin using it in your recruitment process.
Important Dependencies and Considerations:
- API Access: Ensure that you have the necessary API access enabled in your ATS. Some systems may require specific permissions or configurations to allow integration with third-party applications.
- Data Privacy Compliance: Be aware of data privacy regulations (e.g., GDPR, CCPA) that may affect how candidate information is shared between systems. Ensure compliance during the integration process.
- Custom Fields: If your ATS uses custom fields, you may need to manually configure these in Paradox to ensure data consistency. Review your ATS setup to identify any custom fields that require mapping.
- Version Compatibility: Check that your ATS is compatible with the latest version of Paradox. Older versions of certain ATS systems may have limited integration capabilities.
- Support Documentation: Refer to your ATS’s integration documentation for any specific setup requirements or troubleshooting tips that may be necessary during the integration process.
- Testing Environment: If available, consider using a testing environment to validate the integration before deploying it in a live setting.
Need Further Assistance?
If you encounter any issues during the integration process or have further questions, please reach out to our support team via the messaging widget or submit a support ticket. We are here to help you ensure a smooth integration experience!
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How to Optimize Candidate Engagement Using Olivia
Overview:
Olivia is Paradox AI’s virtual assistant designed to enhance candidate engagement throughout the hiring process. This article provides tips on how to effectively utilize Olivia to improve your interactions with candidates.
Best Practices for Using Olivia:
- Personalize Candidate Interactions:
- Use candidate names and specific details related to their application or interview to make interactions more personal.
- Example: “Hi [Candidate Name], thank you for your interest in the [Position Title] role. I’m here to assist you with any questions you may have!”
- Leverage Automated Messaging:
- Set up automated messages for common inquiries (e.g., interview scheduling, application status updates) to provide instant responses and keep candidates informed.
- Utilize Engaging Content:
- Share relevant content with candidates, such as company culture videos, job descriptions, and FAQs about the hiring process to enhance their understanding and interest in your organization.
- Prompt Candidates for Feedback:
- Encourage candidates to provide feedback on their experience with Olivia after interactions. Use this feedback to improve future engagements.
- Monitor Candidate Engagement Metrics:
- Regularly review engagement metrics provided by Olivia, such as response times and candidate satisfaction ratings, to identify areas for improvement.
- Integrate with Your ATS:
- Ensure that Olivia is integrated with your Applicant Tracking System (ATS) to provide candidates with real-time updates on their application status and next steps.
- Follow Up on Candidate Inquiries:
- Use Olivia to follow up with candidates who have previously interacted with the system to ensure their questions were answered and to keep the conversation going.
Common Use Cases:
- Interview Scheduling: Candidates can ask Olivia to find available times for interviews, streamlining the scheduling process.
- Application Status Updates: Candidates can inquire about their application status directly through Olivia, receiving instant updates.
Need More Help?
If you have any questions about optimizing candidate engagement using Olivia or need assistance with specific features, please contact our support team through the messaging widget or submit a support ticket.
- Personalize Candidate Interactions:
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How to Set Up Automated Responses for Candidates
Overview:
Automated responses help streamline communication with candidates, ensuring they receive timely updates about their application status. This article will guide you through the steps to set up automated responses using the Paradox AI platform.
Step-by-Step Instructions:
- Log into Your Paradox Account:
- Go to the Paradox login page and enter your credentials to access your dashboard.
- Navigate to the Communication Settings:
- From the main dashboard, click on the Settings icon (gear icon) in the top right corner.
- Select Communication from the dropdown menu.
- Access Automated Responses:
- In the Communication Settings, click on Automated Responses.
- Here, you will see a list of existing automated responses and options to create new ones.
- Create a New Automated Response:
- Click on the Add New Response button.
- Choose the type of response you want to set up (e.g., Application Acknowledgment, Interview Confirmation).
- Customize Your Message:
- In the message editor, write your automated response. You can use placeholders (e.g., [Candidate Name], [Position Title]) to personalize the message.
- Example: “Thank you for applying for the [Position Title] role. We appreciate your interest and will review your application shortly.”
- Set Conditions for Triggering the Response:
- Specify the conditions under which this automated response will be sent (e.g., when a candidate submits an application).
- Use the dropdown menus to select the appropriate triggers.
- Save Your Changes:
- After customizing your message and setting the triggers, click on the Save button to activate your automated response.
- Test Your Automated Response:
- It’s a good practice to test your automated response. You can do this by submitting a test application and checking if the automated response is sent correctly.
Troubleshooting Tips:
- If your automated response is not sending, ensure that the triggers are correctly set and that the candidate's email address is valid.
- Check the spam folder if candidates report not receiving the automated response.
Need Further Assistance?
If you encounter any issues or have further questions, please reach out to our support team via the messaging widget or submit a support ticket.
- Log into Your Paradox Account:
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How to Access Your Invoice
We understand the importance of keeping track of your purchases. If you need to access a copy of your invoice, follow the steps below to easily retrieve it.
Accessing Your Invoice
Step 1: Log Into Your Account
- Visit our website at [Your Website URL].
- Click on the "Login" button located at the top right corner of the homepage.
- Enter your email address and password, then click "Submit."
Step 2: Navigate to Your Order History
- Once logged in, go to your account dashboard.
- Look for the "Order History" or "My Orders" section in the menu.
- Click on this section to view a list of your past orders.
Step 3: Find Your Invoice
- Locate the specific order for which you need the invoice.
- Click on the order number or "View Details" link associated with that order.
- You will see an option to download or print your invoice. Click on "Download Invoice" or "Print Invoice" to access your copy.
Step 4: Check Your Email
If you prefer, invoices are also sent to your registered email address at the time of purchase. Check your inbox (and spam/junk folder) for an email containing your invoice.
Need Further Assistance?
If you encounter any issues accessing your invoice or have any questions, please reach out to our customer support team. You can also interact with our AI agent or virtual assistant for quick assistance.
Thank you for your business!
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Analyzing your Business as an Admin
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Configuring ZenTech for your Business
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Ongoing Maintenance of ZenTech
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