ZenTech

  • Shipping Timelines and Expected ETAs

    Shipping Timelines

    Here we strive to ensure that your orders are delivered promptly and efficiently. Below is a general overview of our shipping timelines and what you can expect regarding estimated arrival times (ETAs).

    Standard Shipping

    • Processing Time: Orders are typically processed within 1-3 business days.
    • Delivery Time: Once shipped, standard delivery usually takes between 5-7 business days, depending on your location.

    Expedited Shipping

    • Processing Time: Orders are processed within 1 business day.
    • Delivery Time: Expedited shipping typically delivers within 2-3 business days after processing.

    International Shipping

    • Processing Time: International orders are processed within 1-3 business days.
    • Delivery Time: Delivery can take anywhere from 7-21 business days, depending on the destination and customs processing.

    Factors Affecting Delivery Times

    Please note that shipping times may vary due to factors such as:

    • Weather conditions
    • Holidays and peak seasons
    • Carrier delays
    • Customs processing for international orders

    Real-Time Tracking

    For your convenience, you can get real-time tracking updates on your order status by interacting with our AI agent or virtual assistant. Simply ask for updates on your shipment, and you'll receive the latest information on your order's location and expected delivery time.

    Thank you for choosing us. If you have any further questions, feel free to reach out to our support team!

     

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  • Change/Reset Password

    Change your password

    1. Open your ZenTech Account. You might need to sign in.
    2. Under "Security," select Signing in to ZenTech.
    3. Choose Password. You might need to sign in again.
    4. Enter your new password, then select Change Password.

    Change password

     

    Reset your password

    1. Follow the steps to recover your account. You'll be asked some questions to confirm it's your account and an email will be sent to you.  If you don’t get an email:

    2. Choose a password that you haven't already used with this account. Learn how to create a strong password.

    What happens after you change your password

    If you change or reset your password, you’ll be signed out everywhere except:

    Fix problems with your password

    If you're having trouble resetting your password or can’t sign in to your account, get more help.

     

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  • Billing

    Payments

    For questions about managing payments, changing your payment method, changing payment currency, updating your credit card information, and trouble shooting credit card issues, refer to these articles:

     

    Account suspension

    For questions about declined payments, pending account suspension, or account reactivation after suspension, refer to these articles:

    Subscriptions

    For questions about viewing your current subscription, agent seats, and plan types, refer to the following articles. Both account owners and administrators can view subscriptions. Account owners and billing admins can also make changes to subscriptions. Regular (non-billing admins) in sales-assisted accounts can request subscription changes.

     

    If you need further support or encounter issues with any of the above please reach out to our Support/ Success teams to service you further

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  • Subscription Plans

    About current Zendesk Suite plans

    All plans include these fundamental features:

    • Ticketing system
    • Messaging across web, mobile, and social media
    • Email, voice, SMS, and live chat support
    • A unified agent workspace
    • Pre-built reporting and analytics dashboards
    • Access to prebuilt apps and integrations from the Zendesk Marketplace

    The current Zendesk Suite plans are:

    Plan Description
    Team

    Our least-expensive Suite plan. It includes the basic features you need to deliver omnichannel support wherever your customers need it. Team includes the fundamental features plus a single help center, up to 50 AI-powered automated answers, pre-built reports, support from the Zendesk team, and more.
    Growth

    Includes all the features in the Suite Team plan plus additional features to handle higher support volume. Growth includes multiple help centers, up to 100 AI-powered answers, conversation routing based on skills, light agents, a self-service portal, and more.
    Professional

    Includes all the features in the Suite Growth plan plus additional features for growing teams, better collaboration, routing, and analytics. Professional adds capabilities like up to 500 AI-powered answers, community forums, SLA management, custom reports, and more.
    Enterprise

    Includes all the features in the Suite Professional plan plus additional features for delivering personalized customer experiences at scale. Enterprise helps you scale up your support with custom permissions, agent workspaces, and branding. It also includes real-time shareable reports, a sandbox environment for testing, and more.
    Enterprise Plus

    Includes all the features in the Suite Enterprise plan plus you can add additional features that tailor Zendesk exactly to your needs. It includes everything from the other plans plus an enhanced sandbox environment, enhanced disaster recovery, a high volume API add-on, and more.

    For more information, see the Zendesk Suite plan comparison.

    About legacy Support Suite plans

    The legacy Zendesk Support Suite offered two plan types that contained Support, Guide, Chat, Talk, and social messaging in one bundle.

    The legacy Support Suite plans are:

    • Support Suite Professional, included the Professional plan versions of Support, Guide, Chat, Talk, plus the social messaging add-on.
    • Support Suite Enterprise, included the Enterprise plan versions of Support, Guide, Chat, Talk, plus the social messaging add-on.

    When features are added to the current Professional or Enterprise versions of Support, Guide, Chat, or Talk, or social messaging, they will also be added to the equivalent legacy Support Suite plan.

    The following table shows feature availability for Support Suite plans as of January 31, 2021.

    For information about pricing, see the Suite pricing page.

    Agent workspace Unified agent workspace
    Support Customer service ticketing
    Email Y Y
    Public social channels (Facebook and Twitter) Y Y

    Social Messaging add-on

    (WhatsApp***, WeChat, LINE, Facebook Messenger, and Twitter Direct Messages)

    		 Y Y
    Web Widget & Mobile SDK Y Y
    Reporting and dashboards, powered by Zendesk Explore Y Y
    Customizable reports and dashboards, powered by Zendesk Explore $ $
    Private custom apps and integrations Y Y
    Multiple ticket forms $ Y
    Business rules analysis   Y
    Custom roles and permissions   Y
    Multibrand   Y
    Guided mode   Y
    Satisfaction prediction   Y
    See more    
    Guide Knowledge base and self-service
    AI-powered suggestions with Answer Bot $ $
    Agent-only knowledge base Y Y
    Flag and create knowledge with Knowledge Capture App Y Y
    Reporting and dashboards, powered by Zendesk Explore Y Y
    Multilingual content Y Y
    Article lifecycle management with Team Publishing   Y
    Identify knowledge gaps with Content Cues   Y
    Multiple help centers   Y
    See more    
    Chat Real-time chat
    Unlimited chats, triggers & departments Y Y
    Widget customization Y Y
    Public & private apps Y Y
    Operating hours Y Y
    Reporting and dashboards, powered by Zendesk Explore Y Y
    Conversion Tracking Y Y
    Widget unbranding   Y
    Real-time dashboards   Y
    Web Widget   Y
    Roles and permissions   Y
    Skills-based routing   Y
    See more    
    Talk Call center software
    Automatic ticket creation Y Y
    Call recording & voicemail transcription Y Y
    IVR phone trees Y Y
    Call monitoring & barging Y Y
    Callback from queue Y Y
    Reporting and dashboards, powered by Zendesk Explore Y Y
    Talk Partner Edition Y Y
    Monthly Diagnostics   Y
    Talk Usage 99.95% SLA   Y
    Failover on demand   Y
    See more    
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  • TECHNICAL SUPPORT FOR INSTALLERS

    Installation process

    Here are the steps to install the product:

    • Mount the inverter on the wall using the SnapINverter mounting system.
    • Connect the DC input cables from the solar panels to the inverter's DC terminals.
    • Connect the AC output cables from the inverter to the house's electrical panel.
    • Configure the inverter using the communication package included as standard with WLAN, energy management, and numerous interfaces.

    Troubleshooting

    Here are some common issues that installers might face when using the product and how to troubleshoot them:

    • Low efficiency: Check the DC input voltage and current to ensure they're within the inverter's specified range. Also, make sure the solar panels are clean and free from obstructions.
    • No output: Check the AC output voltage and current to ensure they're within the specified range. Also, check the inverter's settings to ensure it's configured correctly.
    • Communication issues: Check the WLAN connection to ensure it's stable and strong. Also, make sure the inverter's firmware is up to date.

    In conclusion, the product is a communicative inverter that's ideal for optimised energy management in private households. With its high efficiency, easy installation, flexibility, and communication package, it's a popular choice among installers. By following the installation process and troubleshooting tips outlined above, installers can ensure a smooth and successful installation of the product.

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