Facing issues with Drata-Salesforce integration can be frustrating, but we’re here to guide you through a couple of steps that might just do the trick. First, carry out these checks to ensure smooth syncing:
- Verify API Access: Make sure that the integration settings in both Drata and Salesforce are correctly configured with active connections.
- Monitor API Usage: Check your Salesforce API usage to ensure that you’re not hitting the API request limit.
If these initial steps have not resolved the sync problem, it's time for direct support intervention.
- Contact Drata Support: If you continue to encounter issues, or if you need immediate help, please open a support ticket with us. Our team is poised to assist you with any technical problems affecting compliance operations.
- Advanced Escalation: Rest assured that if your issue is complex, we have a pathway for escalating it swiftly. Our team will engage in real-time communication with technical experts to bring you an effective solution.
- Ongoing Updates: We will keep you updated throughout the process until we reach a resolution.
Our commitment to you is unwavering support and swift action when you face difficulties. We value your trust and strive to maintain seamless compliance and security monitoring for your business.
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