How to Set Up Automated Responses for Candidates

Overview:

Automated responses help streamline communication with candidates, ensuring they receive timely updates about their application status. This article will guide you through the steps to set up automated responses using the Paradox AI platform.

Step-by-Step Instructions:

1. Log into Your Paradox Account:
   • Go to the Paradox login page and enter your credentials to access your dashboard.
2. Navigate to the Communication Settings:
   • From the main dashboard, click on the Settings icon (gear icon) in the top right corner.
   • Select Communication from the dropdown menu.
3. Access Automated Responses:
   • In the Communication Settings, click on Automated Responses.
   • Here, you will see a list of existing automated responses and options to create new ones.
4. Create a New Automated Response:
   • Click on the Add New Response button.
   • Choose the type of response you want to set up (e.g., Application Acknowledgment, Interview Confirmation).
5. Customize Your Message:
   • In the message editor, write your automated response. You can use placeholders (e.g., [Candidate Name], [Position Title]) to personalize the message.
   • Example: “Thank you for applying for the [Position Title] role. We appreciate your interest and will review your application shortly.”
6. Set Conditions for Triggering the Response:
   • Specify the conditions under which this automated response will be sent (e.g., when a candidate submits an application).
   • Use the dropdown menus to select the appropriate triggers.
7. Save Your Changes:
   • After customizing your message and setting the triggers, click on the Save button to activate your automated response.
8. Test Your Automated Response:
   • It’s a good practice to test your automated response. You can do this by submitting a test application and checking if the automated response is sent correctly.

Troubleshooting Tips:

• If your automated response is not sending, ensure that the triggers are correctly set and that the candidate's email address is valid.
• Check the spam folder if candidates report not receiving the automated response.

Need Further Assistance?

If you encounter any issues or have further questions, please reach out to our support team via the messaging widget or submit a support ticket.